Internet Vikings Support & Customer Care

Internet Vikings Support and Customer Care

As a top-level hosting provider Internet Vikings is always focusing on its customer’s needs to deliver the best services possible. It is impossible to describe how important professional assistance and hosting customer service are in the moments when problems occur. That is why the Internet Vikings support team is available 24/7 for its clients.

Internet Vikings Support & Customer Care - Internet Vikings Support Team

Internet Vikings Support Team

Internet Vikings Customer Support team is something that the company is proud of. These tech-savvy specialists are capable of handling every possible difficulty that a customer can face. The team consists of cloud developers, WordPress, and Linux technicians that can tackle every issue that can occur and ensure effective problem-solving. The Head of Customer Service inspires his technical customer support team to be maximally proactive in solving clients’ problems and always think ahead in communication with customers. “Customer service is about self-improvement and meeting the needs of others,” he says.

Internet Vikings Support SLA

Internet Vikings customer support team offers a special extended Service-Level Agreement, or hosting SLA certified agreements, for those who want to protect themselves from any type of risks and losses. Extended SLA provides business owners with professional assistance at any day and hour. By entering the extended SLA, customers don’t need to be worried about any time differences, delays, or other things that might affect the speed of communication. 

Internet Vikings Support and Customer Care - SLA

 This agreement includes:

  • 24/7 contact phone number
    Sometimes it is very important to be able to express your concerns verbally and not through messengers. It is also the clearest way of communication/ That is why, upon entering an extended SLA, Internet Vikings Hosting Provider customers are granted a 24/7 contact phone number that will work even on weekends and holidays. Experienced professionals will always be there to help a customer with their issues.
  • Detailed metrics
    With the detailed metrics from the hosting customer support and technical customer support team, the customer obtains the information that can help him or her navigate the business with more accuracy.
  • Quicker responses and updates
    Although the overall speed of communication is excellent, the team will give priority to requests of a customer with extended SLA.

Financial Unit

Technical iGaming customer support is not less important than financial support. Maybe even more. Because at the end of the day, business is aimed at generating a profit. Every responsible business owner wants to get accurate and precise information about the financial side of a company’s services

With that in mind, the Internet Vikings’ support team has a dedicated department that deals with all the financial issues of the company’s clients. Invoices, receipts, payments, pricing information, and other valuable documentation or information can always be provided by this special unit. It is very easy to reach the Financial Unit because the company has a separate email or phone line dedicated specifically to financial issues.

Internet Vikings Support Channels

Internet Vikings Support and Customer Care - Support Channels

The quality of customer service a company can provide can be measured by several indicators. But is that the most important one? Overall competence, speed of delivery, etc. are, of course, crucially important. But they can all be irrelevant if a customer simply cannot reach the support team. That is why Internet Vikings hosting US implements multiple channels of communication with its clients.

  • Internet Vikings Site

First of all, of course, the company’s main website, internetvikings.com itself. Besides tons of valuable information about the company’s services and products, it also contains a direct line to connect with the team. The Support section of the site contains a big button named Helpdesk, through which a customer can directly reach Internet Vikings iGaming hosting support and get all their questions answered.

  • Email

The second important channel is email, of course. For those users who prefer thorough explanations and the ability to easily find information in their inbox, it is an ideal option. There are two ways to reach Internet Vikings support via email. One way is to send an email directly to the team. Its email address can be found in the footer of the main website of the company. Another way is to use the Get in Touch form on the main website. A customer can reach support even quicker by filling out the name, email address, and message boxes. The support team leaves no message unanswered and responds as quickly as possible. According to customers’ feedback, it is indeed really prompt.

  • Pop-up Box

The next communication channel is a live chat. Experienced specialists from the support team will immediately respond to any questions the user has. As soon as the customer visits internetvikings.com they will find a pop-up box that suggests starting a conversation with a specialist. Besides, conversation in the live chat mode can be carried out via social media pages of the company that are constantly moderated by the company’s specialists. These options are very convenient. However, they are available only during work hours.

  • Telephone Calls

And last but not least, the channel is good ol’ telephone calls. Sometimes there is just no time to write the email or even use the live chat. The answers are needed here and now. In those cases, a telephone hotline is an optimum solution. Although, there is a limit to it. Since the company’s headquarters are situated in Stockholm and the hotline is Swedish, One should keep in mind the price that can be charged when calling from other parts of the world.

 

So, there you have it: helpdesk, emails, live chat, and a hotline. Such diversification enables Internet Vikings Support to function as efficiently as possible, creating the best customer experience for the company’s clients.

Internet Vikings Support & Customer Care - multiple channels of communication

Support Code of Conduct

Sometimes communication with clients can be challenging. Internet Vikings hosting provider support team has a full understanding that when a problem with the service occurs, it causes a lot of stress to a client. Customers can always expect an impeccable level of professionalism and expertise from Internet Vikings` support team.

Internet Vikings Support and Customer Care - Internet Vikings Support & Customer Care

Сonclusion

Internet Vikings Support and Customer Care - Awards

Internet Vikings support. There are a lot of hosting providers in the world. But what differentiates a premium hosting provider Internet Vikings from the others is its customer service. Internet Vikings Support team is an example of a professional approach to business and customer care. That is why the company is considered to be one of the leading players in the industry.